FAQ – Frequently Asked Questions

1. What materials do you use for your hats?
   Our hats are handcrafted from the finest materials. We use genuine Toquilla straw from Ecuador as well as high-quality rabbit and beaver fur for our felt hats. Each material is carefully selected to ensure the highest quality and durability.

2. What is Toquilla straw, and why is it so special?
   Toquilla straw comes from the Carludovica Palmata plant, native to Ecuador. It is known for its flexibility, lightness, and durability. Hats made from Toquilla straw are handwoven and valued for their exquisite craftsmanship and longevity.

3. Do you offer custom-made hats?
   Yes, we offer custom-made hats specifically crafted to your wishes and measurements. You can choose from various materials, colors, and styles to create a hat that suits you perfectly. Contact us for a personalized consultation!

4. How long does it take to make a custom hat?
   The production time depends on the complexity and specific customizations. On average, it takes about 2 to 6 weeks to create a custom hat. We will keep you updated throughout the process on the status of your order.

5. Do you restore old hats?
   Yes, we offer a comprehensive restoration service. We restore old hats, bringing them back to their original shape, and perform repairs where possible. Contact us for an individual assessment.

6. How do I care for my hat properly?
   To extend the life of your hat, we recommend cleaning it regularly and protecting it from direct sunlight and moisture. For straw hats, a soft brush is often sufficient for dusting. Felt hats should be gently brushed and, if necessary, professionally cleaned. If you're unsure, we also offer a professional cleaning and maintenance service.

7. Do you offer hat repairs?
   Yes, we repair hats that have been worn or damaged. This includes reshaping, brim repair, band replacement, and other necessary corrections. Please contact us to evaluate the condition of your hat.

8. How can I order a hat?
   You can easily place an order through our online shop. Choose your desired hat, customize it to your preferences (size, color, details), and add it to the cart. If you want a custom design, please contact us directly to discuss your exact measurements and preferences.

9. How does shipping work?
   We offer worldwide shipping. Every hat is carefully packaged to ensure it arrives safely. Shipping times vary depending on your location; typically, shipping within Europe takes 3 to 7 business days, and international shipping takes 7 to 14 business days.

10. Can I return or exchange my hat?
    Since many of our hats are custom-made, we unfortunately cannot accept returns or exchanges for personalized products. For standard products, we accept returns within 14 days of receipt, provided the hat is unworn and in perfect condition. Please contact us in advance to arrange the return process.

11. What payment methods do you accept?
    We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are secure and encrypted.

12. Do you offer gift vouchers?
    Yes, we offer gift vouchers in various amounts. They are the perfect gift for hat lovers and can be used in our webshop or for custom-made hats.

13. How can I contact you?
    You can reach us via email at [info@asgrimpaulsson.com] or by phone at [ ]. Alternatively, you can fill out our contact form on the website, and we will get back to you as soon as possible.